- Adaptators
- Animals
- Baby
- Breakfast
- Camera (Security)
- Check-in
- Check-out
- Cleaning
- Cosmetics and care products
- Dishwasher
- Drinks
- Dryer
- Fire
- Heating
- Internet
- Keys
- Kitchen
- Laundry
- Luggages
- Parkings
- Payments
- Photocopies and scans
- Restaurants
- Rubish
- Safebox
- Smoking
- Stores
- Television
- Terrace
- Tourism
- Umbrella
- Wake-up
- Walks
Appart’hôtels’ Guest Directory
Adaptators
Need an adapter for your plug? Contact us, we probably have a solution for you in our drawers 😉
Animals
Animals are strictly forbidden in our apartments.
The only exception is guide dogs.
Baby
We provide a baby bed in each of our apartments. If you want more than one or if you need anything concerning your baby, Contact us!
Breakfast
By reservation only. Contact us!
Standard breakfast: orange juice, 2 pastries, coffee-tea: €15 per person
English breakfast: orange juice, omelette, bacon, coffee-tea: €20 per person
Free room service
Camera (Security)
For your safety but also to be able to welcome you more professionally, we film the common areas.
Of course, none of our cameras are in the apartments.
Check-in
We guarantee the availability of your apartment from 3pm.
In case of earlier arrival, please Contact us! Sometimes we can give you the keys earlier or we can keep your luggage.
In case of late arrival, you will receive the code and arrival instructions by message (on the platform used for booking) on the day of your arrival.
Check-out
We ask you to vacate the apartment by 11am at the latest. The key must be returned to the staff or put back in the key box.
The code for the key box was provided to you by message on the day of your arrival.
If you wish to leave your luggage during the day, Contact us!
Cleaning
Cleaning of the apartments is included in your rental.
Cleaning includes changing bed and bathroom linen, emptying trash cans, cleaning floors, bathrooms and kitchens.
It is mandatory at least once a week.
Need an extra visit? Contact us!
Cosmetics and care products
Forgotten razor? Forgotten toothbrush? Need a sewing kit?
We provide you with shampoo and soap and shower soap.
Contact us! We will help you out.
Dishwasher
A dishwasher is available in each apartment. We provide you with the washing tablets. Missing some? Contact us!
Drinks
We will gladly provide you with coffee and tea in your apartment. Out of it? Contact us!
We also provide some soft drinks free of charge in the apartments. If you would like us to replenish your fridge, each can costs €2. Just ask us.
The tap water is drinkable.
Dryer
A hairdryer is provided in each apartment.
Fire
In case of fire, the first thing to do is to call 112 (European emergency number). You will find an alarm button in the hall or at the entrance to your apartment.
Finally, Contact us!
Have you noticed something dangerous? Contact us!
Heating
Each apartment is equipped with independent heating regulated by a room thermostat.
There is no point in setting it above 21°! It is bad for your sleep, it is expensive and it pollutes. In case of excess, we reserve the right to apply a supplement to the reservation.
Internet
Your rental includes internet access. You will find the wifi code in your apartment and on your booking platform.
An internet problem? Contact us?
Keys
Keys are available at the reception or in the key box outside of the opening hours.
The apartment keys open all the gates (parking and garden), access to the reception outside of opening hours as well as your apartment.
In case of loss of key, a fixed fee of €50 will be charged.
Kitchen
A fully equipped kitchen is available in each apartment. It contains standard dishes, an oven, a microwave (or an oven that does both), a dishwasher, a coffee machine (percolator), a toaster.
Need something specific? Contact us!
NB: Missing dishes will be charged.
Laundry
In the “reception” area, located in the hall, in the middle of the courtyard, you will find a washing machine, a dryer, an ironing board and an iron. Use is at your discretion. However, be sure to remove your laundry once the program is finished.
Luggages
Need to leave your luggage outside of your booking period? Contact us! We will keep it safe while you wait for your return.
Parkings
We have two car parks.
The easiest and most convenient car park is to the left of the buildings. (gray pebbles). The car park is free but is not monitored. However, it is filmed.
The car park with white pebbles is equipped with charging stations for electric vehicles.
The key boxes are located behind the gate of the car park with gray pebbles (to the left of the buildings)
Payments
Your reservation has been paid in advance. It includes cleaning, linen and utilities.
Any additional charges are payable by bank transfer or mobile payment.
Photocopies and scans
We can scan your documents or copy them upon request. Within reason of course.
Restaurants
Here are some restaurants in the region (non-exhaustive list) :
Asian : Aux saveurs de Chine
Gastronomic : D’Eugénie à Emilie
Grill : Le boeuf qui rit
Italian : La Pulcinella
Quiet and small : Le Bonifacio
Need more advice? Contact us!
Rubish
Selective sorting bins are available to you: paper, plastics, green waste, glass, all sorts.
We empty the bins during each cleaning.
Larger containers are available to you, if necessary, behind the wall of the parking lot with white pebbles (to the right of the buildings)
Safebox
A safe is located in the apartment. In case of forgotten code or handling error, please contact us.
A user manual is located next to the safe.
Use of the safe is free but an intervention for forgotten code may be charged.
Smoking
In accordance with the law and for obvious safety reasons, all our apartments are non-smoking. Fire detectors are installed in all interior spaces.
You can smoke outside. Ashtrays are hung on the walls in the courtyard and in the garden.
Need cigarettes? They sell them at the Spilmont Station 300m away
Television
Each apartment is equipped with a smart TV. You will find access to your Netflix and Youtube accounts in particular.
Terrace
The inner courtyard is shared.
So you can eat or have a drink there.
A private terrace is available for the pond apartment.
Tourism
The region is full of tourist sites. Many brochures are available at the reception.
We can mention among others: ville de Mons, pôle muséal de Mons, Pairi Daiza, château de Beloeil, Grand Hornu,…
Umbrella
Umbrellas are available at reception.
Wake-up
Afraid of not waking up? An alarm clock is available in each room. Would you prefer to be woken up? Contact us!
Walks
Want to go for a walk?
You can walk in the fields or along the canal by taking Avenue Berton on the right after La Cense de Lalouette.
The magnificent nature reserve of the Marais (swamp of) d’Harchies is 10 minutes away by car.
You will also find the Mer de Sable, the bois (wood of) de Baudour, the ville de (city of) Mons nearby.